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Credential Retrieve

This section of the troubleshooting guide is specifically designed to assist users who are experiencing difficulties obtaining the required credentials. Provides support to resolve problems that may occur when obtaining necessary credentials from a service provider.

Forgot/Lost provider credentials.​

Depending on the provider and type of credentials, the guide provides step-by-step instructions to assist you in recovering or recreating your credentials.

AWS - Access Key​

If you lose or forget your access key, you can view it again by following the steps below.**

  1. Go to search bar and search for IAM. Under Services click IAM.
  2. Navigate to the Users section on the left-hand side, then click on the appropriate user from the displayed list.
  3. Choose the Security Credentials tab.
  4. Under Access keys you can review your all active acces keys.

AWS - Secret Access Key​

If you lose or forget your secret access key, you cannot get it back. Instead, follow the instructions in the Beginner Guide to create a new access key.

AZURE - Application (client) ID, Directory (tenant) Id​

In case you misplace or lose Azure credentials, this guide provides a step-by-step way to help you recover Customer ID and Tenant ID. By following the steps below, you can regain access to the required credentials.

  1. Go to Azure Portal and log in to your account.
  2. Go to the search bar and look for App Registration, then choose App Registration under Services.
  3. Find the app that you registered before and click on it.
  4. You can find the required Application (client) ID and Directory (tenant) ID on the opened page.

AZURE - Subscription Id​

If you forgot to save or have misplaced the previously saved subscription ID, you can retrieve the Subscription ID by following these steps:

  1. Go to Azure Portal and log in to your account.
  2. Go to the search bar and look for Subscriptions, then choose Subscriptions under Services.
  3. On the opening page, you can find all subscriptions related to your account. Identify the subscription that are relevant and click on it.
  4. On the page you are redirected to, you can see and copy your Subscription ID.

AZURE - Client Secret​

For security reasons, the client secret associated with an application is typically only displayed at the moment of creation. After the initial creation, system do not allow you to view the client secret again. That's why you need to follow the Beginner Guide to create new credentials.

  1. Go to Azure Portal and log in to your account.
  2. Go to the search bar and look for App Registration, then choose App Registration under Services.
  3. Find the app that you registered before and click on it.
  4. You can find the required Application (client) ID and Directory (tenant) ID on the opened page.
  5. Click Certificate & Secrets on the left menu.
  6. Create a new client secret by clicking on the New client secret button. After providing a description for your client secret, proceed to click the Add button.
  7. You will see your Value on the same page after clicking the add button. Copy and keep it somewhere you can reach later.

GCP - Credential File​

If you forgot to save or have misplaced the previously saved GCP credential file, you can not be recovered it. So you must be manage a new key.

You can follow the steps under Managing Key section in the Beginner Guide to obtain a new key, or you can follow the steps listed below:

  1. Go to GCP Console and log in to your account.
  2. Click the MENU icon on the very left side.
  3. Click on Iam & Admin section, and select Service Accounts from the opened menu.
  4. On the opened page, identify the relevant service account and navigate to the Actions tab for the respective user, and click on the Three dots(...) button and select Manage keys.
  5. Click on the ADD KEY button on the opened page, and select Create new key.
  6. When creating credentials, please note that our system currently only accepts credentials in JSON format, so make sure to select the JSON key type. After that, click CREATE, and the generated key will be downloaded to your computer.

Assignment of roles/permissions/policies.​

Account does not have the specified roles/policies/permissions.​

The problem is probably not caused by us, but the following checks will guide you in solving the problem.

  1. Check which permissions are covered by your account role and verify whether the desired operation's permissions are included among them. Maybe your account does not have a permission assigned to edit roles/permissions/policies.

  2. If you encounter a situation where necessary permissions are not present in your provider account, please contact the appropriate authority within your organization.

  3. In case these steps do not resolve the issue, reaching out to your provider's support team is recommended for additional guidance and assistance in effectively resolving the problem.